Use refund button on the My Account → Orders page or send us a mail at help@awra.in in order to create a request.
Cancellation by AWRA
There may be certain orders that AWRA cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which AWRA identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.
Cancellation by Customer
Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Customers can send us an email at support@awra.in, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.
NOTE: In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.
Refund
This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
(1) In case of any refunds approved by Awra, it will take 10 Days for the refund to he processed to you.
(2) Cancellations will only be considered if the request is made 2 days of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an even, you may choose to reject the product at the doorstep.
(3) In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 10 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 10 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
(4) In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
Return Policy
We offer refund / exchange within first 10 days from the date of your purchase. If 10 days have passed since your purchase, you will not be offered return, exchange or refund of any kind. In order to become eligible for a return or an exchange,
(1) the purchased item should be unused and in the same condition as you received it,
(2) the item must have original packaging,
(3) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
If you need to place a return / exchange request for an eligible product/ item (as applicable) you need to send us an email 10.
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.
Need help?
Contact us at help@awra.in for questions related to refunds and returns.